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How it works
- Tell uswhat’s going on, by phone or the form
- We match youwith a licensed local pro
- They call youand quote the job in writing. You decide.
Every pro we refer holds an active California contractor license. Check any license at CSLB.ca.gov
No heat on a cold night, no AC in a 105-degree heat wave, or a furnace that smells like it’s burning can’t wait for a convenient appointment. Valley HVAC Network connects you with independent, licensed HVAC contractors who handle urgent calls across the San Fernando Valley, from Sylmar and Porter Ranch down to Studio City and Encino.
Do this first
- You smell gas: leave the house now. Don’t flip switches or use phones inside. Call SoCalGas at 1-800-427-2200 or 911 from outside.
- Carbon monoxide alarm going off: get everyone outside and call 911. Don’t go back in until responders say it’s safe.
- Smoke or a strong burning or electrical smell: turn the system off at the thermostat, then switch off the furnace or AC breaker if you can reach it safely.
- Water leaking from the furnace or indoor unit: turn the system off and put down towels. It’s usually a clogged drain line, but it can damage ceilings and floors.
- No heat or no cooling: check that the thermostat is set to Heat or Cool with fresh batteries, the breaker hasn’t tripped and the filter isn’t clogged. See furnace won’t turn on and AC stopped working.
What counts as an HVAC emergency
- No AC during a heat wave, especially with seniors, babies, anyone who is ill, or pets in the home
- No heat on cold nights, which get colder than many people expect near the foothills
- Burning, electrical or gas smells from the furnace, air handler or outdoor unit
- The furnace keeps shutting off or the CO alarm sounds when the heat runs (see carbon monoxide and furnace safety)
- Water pouring from the furnace, air handler or a ceiling below an attic unit
- Loud banging, grinding or screeching that started suddenly
Why fast matters in the Valley
The Valley regularly tops 100 degrees in summer, and homes heat up fast once the AC quits. Heat is dangerous for older adults, young children and people with health conditions. If it’s very hot and help is hours away, go somewhere cool, like a friend’s home, a library or a public cooling center. In winter, foothill neighborhoods like Sunland-Tujunga, Sylmar and Porter Ranch can drop near freezing overnight.
What an emergency visit usually looks like
The technician’s first job is to make the system safe and figure out what failed. Many problems, like a bad capacitor, igniter, flame sensor or tripped safety switch, can be fixed on the spot. Bigger repairs or a replacement may need a follow-up visit to get parts or pull a permit. Ask for the price of the visit before work starts, and get a written quote for any larger repair.
Common questions
Does emergency service cost more?
Often, yes. Many contractors charge more at night, on weekends and on holidays. They should tell you before starting. If the house is safe and the problem can wait until morning, ask about the difference.
I rent. Who should I call?
Tell your landlord or property manager right away. California generally requires landlords to provide working heat. If there’s a gas smell, smoke or a CO alarm, get out and call 911 or SoCalGas first.
What happens when you call
- Tell us what’s happening (no heat, no AC, a smell or a leak) and where you’re located
- We connect you with an independent, licensed HVAC contractor who works in your neighborhood
- They find the cause and quote the fix, often the same day for urgent problems
Related articles
- AC stopped working? What to check before you call
- Furnace won’t turn on? Things to check
- Heater smells like burning: what’s normal
- Carbon monoxide and furnace safety
Valley HVAC Network is a free referral service, not an HVAC contractor. All work is done by independent contractors licensed by the California CSLB. You can verify any California contractor’s license at CSLB.ca.gov. Learn how it works →
Serving
Arleta • Bell Canyon • Burbank • Calabasas • Canoga Park • Chatsworth • Encino • Granada Hills • Hidden Hills • Lake Balboa • Lake View Terrace • Mission Hills • North Hills • North Hollywood • Northridge • Pacoima • Panorama City • Porter Ranch • Reseda • San Fernando • Shadow Hills • Sherman Oaks • Studio City • Sun Valley • Sunland-Tujunga • Sylmar • Tarzana • Toluca Lake • Valley Glen • Valley Village • Van Nuys • West Hills • Winnetka • Woodland Hills • (and the greater San Fernando Valley)
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